Subject: Ticket Assigned - Conversation with mohamed hamdy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 09:53:42 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed hamdy mohamed hamdy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed hamdy Bot:  Hi Mohamed Hamdy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551074466            02:33 PM, 02nd Dec                     mohamed hamdy                    ok           02:33 PM, 02nd Dec                   Ajay                   Hi, Thank you for contacting us. My name is Ajay           02:34 PM, 02nd Dec                     mohamed hamdy                    hello           02:35 PM, 02nd Dec                   Ajay                   I can see that you have contacted us regarding refund process.           02:35 PM, 02nd Dec                     mohamed hamdy                    i returened 2 items from order 8212960527           02:35 PM, 02nd Dec                     mohamed hamdy                    and still now the 2 items request return           02:36 PM, 02nd Dec                     mohamed hamdy                    and it returned from 19 nov           02:36 PM, 02nd Dec                   Ajay                   May I request you to please stay on-hold while I retrieve the information.           02:36 PM, 02nd Dec                     mohamed hamdy                    ok           02:36 PM, 02nd Dec                     mohamed hamdy                    i want to update it to return and begin the refund process ASAP           02:37 PM, 02nd Dec                   Ajay                   May I request you to please stay on-hold while I retrieve the information.           02:39 PM, 02nd Dec                     mohamed hamdy                    ok           02:39 PM, 02nd Dec                   Ajay                   Hi, I'm not getting a response from you. Are we still connected?           02:43 PM, 02nd Dec                     mohamed hamdy                    hello           02:43 PM, 02nd Dec                     mohamed hamdy                    yes           02:44 PM, 02nd Dec                     mohamed hamdy                    you told me to stay           02:44 PM, 02nd Dec                     mohamed hamdy                    on hold           02:44 PM, 02nd Dec                   Ajay                   Yes           02:44 PM, 02nd Dec                     mohamed hamdy                    i am waiting you           02:44 PM, 02nd Dec                     mohamed hamdy                    ?           02:45 PM, 02nd Dec                   Ajay                   We have some technical issue please wait sir.           02:45 PM, 02nd Dec                     mohamed hamdy                    ok           02:45 PM, 02nd Dec                     mohamed hamdy                    hello           02:51 PM, 02nd Dec                     mohamed hamdy                    ???           02:53 PM, 02nd Dec                     mohamed hamdy                    ???????           02:55 PM, 02nd Dec                     mohamed hamdy                    ?           02:55 PM, 02nd Dec                     mohamed hamdy                    ?           02:55 PM, 02nd Dec                     mohamed hamdy                    ?           02:55 PM, 02nd Dec                   Ajay                   We are facing problem with some technical issue .we would request you to contact us on email.           02:56 PM, 02nd Dec                   Ajay                   Sorry for the inconvenience caused to you. We hope you will understand.           02:58 PM, 02nd Dec                   Ajay                   Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 02nd Dec                   Ajay                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:02 PM, 02nd Dec                   Ajay                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:02 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1807768