Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 09:51:19 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9618749396 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585812450            11:54 AM, 02nd Dec                     hello                    Asap please           11:55 AM, 02nd Dec                     hello                    Yesterday i was promided today morning i will receive my order           11:55 AM, 02nd Dec                     hello                    I got fake promise           11:55 AM, 02nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           11:59 AM, 02nd Dec                     hello                    What is the update           12:01 PM, 02nd Dec                     hello                    Ishan i need that order asap           12:01 PM, 02nd Dec                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           12:03 PM, 02nd Dec                     hello                    Even yesterday i asked the lady where can i pick up?           12:03 PM, 02nd Dec                   Ishan                   We request you to please confirm us your registered mobile number.           12:06 PM, 02nd Dec                     hello                    0508262292           12:08 PM, 02nd Dec                   Ishan                   Thank you for confirming me.            12:11 PM, 02nd Dec                   Ishan                   As we can check, this is the mobile number that is registered with us +971585812450.           12:11 PM, 02nd Dec                     hello                    Yes           12:12 PM, 02nd Dec                     hello                    Yea please           12:13 PM, 02nd Dec                     hello                    0585812450           12:13 PM, 02nd Dec                   Ishan                   Is this correct?           12:14 PM, 02nd Dec                     hello                    Yes           12:14 PM, 02nd Dec                   Ishan                   Our courier partner will contact you on 585812450 to arrange a time for delivery.           12:17 PM, 02nd Dec                     hello                    When           12:18 PM, 02nd Dec                   Ishan                   Please be assured that your delivery will happen in 1  - 2 business days.           12:20 PM, 02nd Dec                     hello                    Can i pickup that today           12:20 PM, 02nd Dec                     hello                    Kindly guid me           12:21 PM, 02nd Dec                   Ishan                   I would like to inform you that as your order is home delivery you will not be able to pickup the items.           12:25 PM, 02nd Dec                     hello                    So why i have been promise for today delivery by your team           12:27 PM, 02nd Dec                     hello                    Where ia my order           12:27 PM, 02nd Dec                   Ishan                   We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.             12:29 PM, 02nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:31 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1806433