Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 09:51:14 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619159207 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551816610            11:29 PM, 30th Nov                     hi                    Ok           11:29 PM, 30th Nov                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            11:29 PM, 30th Nov                     hi                    I want to cancel my order           11:30 PM, 30th Nov                     hi                    Sorry to say that           11:30 PM, 30th Nov                     hi                    ?           11:30 PM, 30th Nov                     hi                    9619159207           11:30 PM, 30th Nov                     hi                    This is my order number           11:30 PM, 30th Nov                     hi                    How you cancel items ???           11:31 PM, 30th Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           11:31 PM, 30th Nov                     hi                    Ok           11:31 PM, 30th Nov                   Ahmed                   Thank you for waiting, we can't cancel the order you can refuse the order when courier team contact with you           11:33 PM, 30th Nov                     hi                    How can you cancel my items because of Shukrans ??? ? its ok to keep them and i dont want any Shukrans points ! Its ok with me ?           11:33 PM, 30th Nov                     hi                    Then i can refuse tomorrow ??           11:34 PM, 30th Nov                   Ahmed                   yes you can           11:34 PM, 30th Nov                     hi                    What about my opinion ?           11:35 PM, 30th Nov                     hi                    How can you cancel my items because of Shukrans ??? ? its ok to keep them and i dont want any Shukrans points ! Its ok with me ?           11:35 PM, 30th Nov                   Ahmed                   Please note that Shukran points are added 14 days after the date of receiving the order. Thank you for shopping with us. We look forward to serving you later.           11:37 PM, 30th Nov                   Ahmed                   is there any thing else that i can help you?            11:39 PM, 30th Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:41 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1795457