Subject: Ticket Assigned - Conversation with emilyn letrero
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 07:37:34 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emilyn letrero emilyn letrero                    Bot:  Hi again! Bot:  Please enter your name Customer:  emilyn letrero Bot:  Hi Emilyn Letrero ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 29th Nov                   Rehan                   Hi Emilyn, Thank you for contacting us. My name is Rehan. How may I help you?           08:08 PM, 29th Nov                     emilyn letrero                    because i order online dress but the dress is big for me i want to change to small or medium           08:09 PM, 29th Nov                     emilyn letrero                    i just received today my online order and it is big for me when i check           08:10 PM, 29th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           08:10 PM, 29th Nov                     emilyn letrero                    ok sir           08:11 PM, 29th Nov                     emilyn letrero                             08:11 PM, 29th Nov                     emilyn letrero                    only the 2 dress i want to change to small size           08:12 PM, 29th Nov                   Rehan                   Thank you for your patience.           08:12 PM, 29th Nov                     emilyn letrero                    ok sir           08:12 PM, 29th Nov                   Rehan                   We would like to inform you that in the meantime, an exchange is not available for Splash items. However, return and refund can be done.           08:13 PM, 29th Nov                   Rehan                   So please inform us with the details of the items so we will raise a return request on your behalf.           08:13 PM, 29th Nov                   Rehan                   We are not getting a response from you. Are we still connected?           08:15 PM, 29th Nov                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:17 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1785236