Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 07:37:32 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339056191            06:39 PM, 29th Nov                   Rehan                   Hi, Thank you for contacting us. My name is Rehan. How may I help you?           06:40 PM, 29th Nov                     hi                    Hi rehan           06:40 PM, 29th Nov                     hi                    I just received my order But my shoe size is small           06:42 PM, 29th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           06:42 PM, 29th Nov                     hi                    Items from Order# 7418337780 AWB FP1128200008747 are out for delivery today, please be available to receive it. Track it https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP1128200008747.           06:43 PM, 29th Nov                     hi                    This is my order number           06:43 PM, 29th Nov                     hi                    I live in riffa area can i go to the oasiss mall to change my size           06:44 PM, 29th Nov                     hi                    The actual size of my shoes is 42 number but I don't  know why these sandals is not fit for me           06:48 PM, 29th Nov                   Rehan                   Please confirm with us that your order number is 7418337780.           06:49 PM, 29th Nov                     hi                    Yes           06:50 PM, 29th Nov                   Rehan                   We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.           06:53 PM, 29th Nov                   Rehan                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           06:53 PM, 29th Nov                   Rehan                   ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           06:53 PM, 29th Nov                     hi                    Ok, first I go to the shop of shoemart, if I get the size equal to it  then i will get it replaced otherwise I will get my order returned           06:56 PM, 29th Nov                     hi                    Thank you for helping           06:57 PM, 29th Nov                   Rehan                   It was a pleasure to assist you. Thank you for shopping with us and have a wonderful day.           07:00 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1784460