Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 07:36:38 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  #6247100022 hello Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583099230            05:33 PM, 29th Nov                     mohammed                    #6247100022 this return item was picked up yesterday, but the status still not updated on website           05:34 PM, 29th Nov                     mohammed                    sorry #6245169432 was picked up           05:35 PM, 29th Nov                   Amir                   Hi MUhammed, Thank you for contacting us. My name is Amir. How may I help you?           05:37 PM, 29th Nov                   Amir                   We are not getting a response from you. Are we still connected?           05:42 PM, 29th Nov                     mohammed                    yes           05:42 PM, 29th Nov                     mohammed                    6245169432           05:42 PM, 29th Nov                     mohammed                    this order was picked up yesterday           05:42 PM, 29th Nov                     mohammed                    but the status is still not updated on the website           05:42 PM, 29th Nov                     mohammed                    Mr. Amir r u there           05:43 PM, 29th Nov                   Amir                   Thank you for your patience.           05:43 PM, 29th Nov                   Amir                   As we can see the courier team tried to deliver the orderon 27 nov and 28 nov           05:44 PM, 29th Nov                     mohammed                    this is not delivery           05:44 PM, 29th Nov                     mohammed                    its return item           05:44 PM, 29th Nov                     mohammed                    which was picked up yesterday           05:44 PM, 29th Nov                   Amir                   I'm sorry for the mistake.           05:45 PM, 29th Nov                   Amir                   May I request you to please stay on-hold while I retrieve the information.           05:45 PM, 29th Nov                     mohammed                             05:45 PM, 29th Nov                   Amir                   Thank you for your patience.           05:47 PM, 29th Nov                     mohammed                    yes Mr. Amir           05:47 PM, 29th Nov                   Amir                   Your ordre was piked up on 28?           05:47 PM, 29th Nov                     mohammed                    yes 28th           05:47 PM, 29th Nov                   Amir                   Once the item reach our ware house we will process a quality check and refund           05:48 PM, 29th Nov                     mohammed                    okay one last query           05:48 PM, 29th Nov                   Amir                   It will take 3-5 days from the date of pickup           05:48 PM, 29th Nov                     mohammed                    #6247100022           05:48 PM, 29th Nov                     mohammed                    please speed up the pickup of above item also           05:49 PM, 29th Nov                     mohammed                    i changed the size and other 2 items i have purchased           05:49 PM, 29th Nov                   Amir                   May I request you to please stay on-hold while I retrieve the information.           05:53 PM, 29th Nov                     mohammed                    ok           05:54 PM, 29th Nov                   Amir                   The collection will take 3-5days.           05:59 PM, 29th Nov                     mohammed                    late replies, please speed up the pikcup for #6247100022           05:59 PM, 29th Nov                     mohammed                    thanks           05:59 PM, 29th Nov                     mohammed                    b7ye           05:59 PM, 29th Nov                   Amir                   Is there anything else we can help you with?           06:00 PM, 29th Nov                   Amir                   We are sorry for the late reply           06:00 PM, 29th Nov                   Amir                   We are not getting a response from you. Are we still connected?           06:03 PM, 29th Nov                   Amir                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:05 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1783915