Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 07:36:19 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9618000732 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9618000732            04:14 PM, 29th Nov                     hi                    0504768989           04:14 PM, 29th Nov                   Ajay                   Hi, Thank you for contacting us.My name is Ajay How may I help you?           04:14 PM, 29th Nov                     hi                    Hello ajay           04:14 PM, 29th Nov                     hi                    I have an issue with my order           04:15 PM, 29th Nov                     hi                    9618000732           04:15 PM, 29th Nov                     hi                    U received the order           04:15 PM, 29th Nov                     hi                    But i asked for size 40           04:15 PM, 29th Nov                     hi                    They delivered 41           04:15 PM, 29th Nov                     hi                    Any response           04:17 PM, 29th Nov                   Ajay                   May I request you to please stay on-hold while I retrieve the information.           04:17 PM, 29th Nov                     hi                    Yes           04:17 PM, 29th Nov                     hi                    ?!           04:22 PM, 29th Nov                   Ajay                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases           04:24 PM, 29th Nov                     hi                    Its not my fault           04:24 PM, 29th Nov                     hi                    I dont want to return           04:24 PM, 29th Nov                     hi                    I need the correct size that I order           04:24 PM, 29th Nov                   Ajay                   Sorry sir we don't have exchange for your product.           04:33 PM, 29th Nov                   Ajay                   Hi, I'm not getting a response from you. Are we still connected?           04:36 PM, 29th Nov                     hi                    So why send us incorrect order ?!           04:36 PM, 29th Nov                   Ajay                   We feel very sorry for the inconvenience caused to you. You can return and buy a new pair.           04:39 PM, 29th Nov                     hi                    With the same price ?!           04:40 PM, 29th Nov                     hi                    But it showing not available           04:41 PM, 29th Nov                   Ajay                   We have raised return request for your order. Our courier partner will contact you soon.           04:47 PM, 29th Nov                   Ajay                   Hi, I'm not getting a response from you. Are we still connected?           04:49 PM, 29th Nov                   Ajay                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:51 PM, 29th Nov                   Ajay                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:51 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1783244