Subject: Ticket Assigned - Conversation with safeah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 05:59:06 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safeah safeah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safeah Bot:  Hi Safeah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501082590            11:20 PM, 27th Nov                   Mohammad                   Hi Safeah, Thank you for contacting us. My name is Mohammad. How may I help you?           11:21 PM, 27th Nov                     safeah                    I want to return items I did not receive it yet. I ORDER ED IT FOR COLLECT IN IBN BATTOTA           11:21 PM, 27th Nov                     safeah                    Hello           11:21 PM, 27th Nov                     safeah                    What Shall I do           11:21 PM, 27th Nov                   Mohammad                   Kindly share the order number please.           11:22 PM, 27th Nov                   Mohammad                   We can check that you want to cancel the order number 9618013475 kindly confirm it please.           11:23 PM, 27th Nov                     safeah                    order 9617282261 .           11:23 PM, 27th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:23 PM, 27th Nov                     safeah                    This one I want to cancel           11:24 PM, 27th Nov                     safeah                    Both Please           11:24 PM, 27th Nov                   Mohammad                   We would like to inform you that your order number 9617282261 is ready for pick up and can not be cancelled.           11:25 PM, 27th Nov                   Mohammad                   We are really sorry for that.           11:25 PM, 27th Nov                     safeah                    What about returns items           11:25 PM, 27th Nov                     safeah                    There is always a way to return           11:26 PM, 27th Nov                     safeah                    Hello           11:26 PM, 27th Nov                   Mohammad                   We would like to inform you that your order will automatically cancelled after 14 days.           11:26 PM, 27th Nov                   Mohammad                   And refund will be initiated for the same.           11:26 PM, 27th Nov                     safeah                    So What Shall I do now           11:27 PM, 27th Nov                     safeah                    I want to cancel both orders           11:27 PM, 27th Nov                   Mohammad                   Your both orders will be cancelled after 14 days if not picked up.           11:27 PM, 27th Nov                     safeah                    Si I will not collect.           11:28 PM, 27th Nov                     safeah                    What about the refound           11:28 PM, 27th Nov                   Mohammad                   If you want to cancel don't collect the order.           11:28 PM, 27th Nov                     safeah                    How can I follow           11:28 PM, 27th Nov                   Mohammad                   Refund will be initiated after order cancelled.           11:29 PM, 27th Nov                     safeah                    The refound           11:29 PM, 27th Nov                   Mohammad                   Refund will be sent back to your account and it will reflect in your account after 7-14 business days.           11:30 PM, 27th Nov                   Mohammad                   We are not getting a response from you. Are we still connected?           11:32 PM, 27th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:34 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770721