Subject: Ticket Assigned - Conversation with daniyal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 05:58:46 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with daniyal daniyal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  daniyal Bot:  Hi Daniyal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  971558288234 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557288234            08:10 PM, 27th Nov                     daniyal                    0558288234***           08:10 PM, 27th Nov                     daniyal                    Hi?           08:13 PM, 27th Nov                   Ishan                   Hi Daniyal, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           08:14 PM, 27th Nov                     daniyal                    Ye           08:15 PM, 27th Nov                     daniyal                    Yes*           08:15 PM, 27th Nov                     daniyal                    One of my item is showing as cancelled, could you let me know wh?           08:15 PM, 27th Nov                     daniyal                    Why*           08:15 PM, 27th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           08:16 PM, 27th Nov                     daniyal                    Sure           08:17 PM, 27th Nov                   Ishan                   We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.            08:17 PM, 27th Nov                   Ishan                   This order is not cancelled, during quality check, we found out that 1 item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item. You are still going to receive the remaining items.           08:17 PM, 27th Nov                   Ishan                   We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.           08:17 PM, 27th Nov                     daniyal                    Alright, that is really niceee of you all           08:18 PM, 27th Nov                     daniyal                    Can i get the refund in my credits now?           08:19 PM, 27th Nov                     daniyal                    So that i can place another order right now?           08:19 PM, 27th Nov                     daniyal                    ?           08:22 PM, 27th Nov                   Ishan                   We would like to inform you that the refund amount of AED 46.20 with respect to the order id 9617917328 has already been processed from our side on Nov 27, 2020.           08:23 PM, 27th Nov                   Ishan                   Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.            08:23 PM, 27th Nov                     daniyal                    Alright, thankyou!           08:24 PM, 27th Nov                   Ishan                   Is there anything else I can help you with?           08:24 PM, 27th Nov                     daniyal                    Nothing else           08:25 PM, 27th Nov                     daniyal                    Thankyou           08:25 PM, 27th Nov                     daniyal                    Just a suggestion for your IT team           08:25 PM, 27th Nov                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           08:25 PM, 27th Nov                     daniyal                    This mobile app chat is nnot user friendly           08:26 PM, 27th Nov                     daniyal                    I cannot see what i am typing           08:26 PM, 27th Nov                   Ishan                   We will surely forward your feedback regarding the chat interface.           08:26 PM, 27th Nov                   Ishan                   I wish you a great day!!           08:28 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1769843