Subject: Ticket Assigned - Conversation with fareeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 05:58:45 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fareeda fareeda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fareeda Bot:  Hi Fareeda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248193720 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0966508719539            07:33 PM, 27th Nov                   Rehan                   Hi Fareeda, Thank you for contacting us. My name is Rehan. How may I help you?           07:35 PM, 27th Nov                   Rehan                   We are not getting a response from you. Are we still connected?           07:36 PM, 27th Nov                     fareeda                    I just want to know is my order paid or not           07:38 PM, 27th Nov                     fareeda                    Because amount has been debited from my bank           07:39 PM, 27th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           07:39 PM, 27th Nov                   Rehan                   Thank you for your patience.           07:41 PM, 27th Nov                   Rehan                   We apologize for the inconvenience caused to you.           07:41 PM, 27th Nov                   Rehan                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:41 PM, 27th Nov                   Rehan                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:41 PM, 27th Nov                     fareeda                    Thank you for your order. Order 6248193748 for Juniors Graphic Print T-shirt ... +2more item(s) for SAR  158.0 is confirmed. Expect delivery by 01-12-2020.           07:42 PM, 27th Nov                     fareeda                    Can u check this order nunber           07:42 PM, 27th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           07:44 PM, 27th Nov                   Rehan                   Thank you for your patience.           07:45 PM, 27th Nov                   Rehan                   As we have checked your previous order was cancelled due to payment from your credit card used has been unsuccessful. However, new order has placed with the same items and you have charged only for this order 6248193748.           07:46 PM, 27th Nov                     fareeda                    Ok           07:47 PM, 27th Nov                     fareeda                    So i can get my order           07:47 PM, 27th Nov                   Rehan                   We would like to inform you that as we have checked your order has been placed successfully but order has not been shipped yet. Once the order will be shipped so it will be delivered to your place as soon as possible.           07:48 PM, 27th Nov                   Rehan                   Standard delivery orders are usually delivered within 4-5 working days.  Courier partner will contact you before delivering your order.           07:48 PM, 27th Nov                     fareeda                    Ok thanks           07:49 PM, 27th Nov                   Rehan                   It was a pleasure to assist you. Thank you for shopping with us and have a wonderful day.           07:51 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1769587