Subject: New Reply Received - Order#6244147578
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Dec 2020 18:02:07 +0000

Hi Amit Raghav,  The customer has responded to the ticket.  Order#6244147578  Ticket comment <div dir="auto">
<div>Dear Team,</div>
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<div dir="auto">Riyadh Bank customer care Informed that your IT need to Initiate payment again.I don't wish to spend more time &amp; money for the same items if cancelled.</div>
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<div dir="auto">Please do the needful as it's already too much delayed. The main purchase is for winter wear.</div>
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<div dir="auto">Regards,</div>
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<div dir="auto">Ashif Ashraf<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 1 Dec 2020, 3:02 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ashif,<br><br>Thank you for contacting us.<br><br>Accept our full apologies for the inconvenience caused<br><br>Please note that your payment request was not processed successfully. Due to failure of payment by the bank. You may have received a letter from the bank informing you that the payment has been approved successfully, but that there was a problem during the completion of the purchase process. </div>
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<div dir="ltr">Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.</div>
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<div dir="ltr">In the event that your account has already been deducted and the amount has not been returned yet, please contact the bank. If you do not get a satisfactory response from the bank. Please write us back with the transaction ID and bank statement.<br>
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<br>Thanks for your cooperation with us and we appreciate your understanding.<br><br>Your friends<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1798553