From: TARISH AYUBI <[email-masked]>
To: "Manmoon Alsadig Haroon. Adam" <[email-masked]>
Date: Wed, 17 Mar 2021 08:28:49 -0700 (MST)

Missing Item. 

Hi Team, 

Problem Statement: Missing items 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing item is 162127536 - - Nautical Voyage Printed Accent table - 45x45x61 cms (quantity 2) 

Regards, 
Fauzan 

Late Shipping. 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 17 oct and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Fauzan 

-------------------------------------------------- 
Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 9, 2020, and shipped with Saudi Post under tracking (). Now as per Saudi Post website the shipment has been returned to WH on. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

Hi Team, 

Problem Statement: Not Marked as NDR 
Order Date: Aug 28, 2020 
Order ID: 6219291709 
Tracking ID: FP08291000420 
Assistance Required: Marked as NDR 
Issue Description: The order has been returned back to our warehouse but still status not marked as NDR so please update the status so refund can be initiate. 

Your Friends 
The Support Team 

---------------------------------------------------- 
Hi Team, 

Problem Statement: Update phone number 
Order Date : 
Order ID: 
Tracking ID: 

Kindly update the number and arrange a delivery asap. 
Customer contact number: 

Regards, 
Fauzan 
----------------------------------------------------- 
Hi Team, 

Problem Statement: Late Delivery 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 11/27/19 but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis. 

Regards, 
Fauzan 

++++ 

Hi Team, 

Problem Statement: Need POD 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 31/03/2020 and as per shipa website the order delivered to customer on 19/04/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Fauzan 

++++++++ 

Hi Team, 

Problem Statement:Late Collection 
Order Date : 
Order ID: 
Tracking ID: 
Reference ID: 
Assistance Required: Need Urgent Collection 
Issue Description: The return request was created on 11/30/19 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Fauzan 

WWD ITEM Missing Part 

Problem Statement: Missing item BABYSHOP TEAM 

Order Date : 17 Oct 2019 

Order ID: 9784521433 
Tracking ID: 12345678 
Delivery Date: 23/10/19 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (ITEM NAME) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 

WWD DAMAGED ITEM 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 
Order Date : 
Order ID: 
Tracking ID: 
Item ID: 
Assistance Required: Damaged Item Recieved 
Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

Problem Statement: Refund Not Processed 
Order Date : Nov 15, 2019 
Order ID: 6451498798 
Return Tracking ID: 45050512662 
Assistance Required: Need refund for customer. 
Issue Description: order was placed on Nov 15, 2019 and was shipped to aramex on 17 Nov 2019, However as per aramex website the order has been returned to shipper on 05 Dec 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Fauzan 

++++++++++++++++++++++++++++++++++++++++ 
Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : 
Order ID: 
Tracking ID: 
RMA: 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 04 Apr 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Fauzan 
++++++++++++++++++++++++++ 

Late Delivery WWD 

Hi Team, 

Problem Statement – Late Delivery WWD 
Order ID - 6454127946 
Item ID - 159532133 - - Juniors Peyton Side Bassinet 
Tracking ID: S000279605514 
Assistance Required – Need urgent delivery 
Order placed on :Nov 27, 2019 
Was expected to be delivered on: Nov 30, 2019 
Re-Scheduled On: 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was placed on ​Nov 27, 2019 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Fauzan 

​Hi Team, 

Problem Statement: Late Delivery C&C 
Order Date : 24-Nov-2019 
Order ID: 6453695756 
Store Code: Max60093 
Tracking ID: 645369575622999991 
Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not. 

Regards, 
Fauzan 

Hi Team, 

With reference to the order number: 6454807390 
Ticket ID: 332302 

This order has already been returned to us on Dec 21, 2019 however on hybris the status is still showing In progress and in transit. Shipa has already confirmed delivering this to our WH. 

Please mark this as NDR and process a refund for the same. This order was placed on Nov 29, 2019 and the customer is chasing for a refund. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

Return process request (RMA :42909048 & Order :8373878683) 

Hi Team, 

With reference to order # 
RMA: 
One item is missing not delivered to the customer kindly process the RMA to refund for customer. 
Kindly check the attachment for the Approval. 

Regards, 
Fauzan 

+++++++ 

Hi Team, 

Order Number: 6224903817 
Store Code: Centrepoint - 21128 

Order placed on Sep 17, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +966547820353 
and ask them to collect their order. 

Thank you for your help! 

Regards, 
Fauzan 

+++++++++++++++++++++++++++ 

Hi Team, 

With reference to the order number: 6210549008 
AWB: 46385186260 

Kindly assist in getting the collection reference for this. Customer is trying to return the items since last 3 months but unable to as no collection ref is getting assigned. 

Thank you for your help! 

Regards, 
Fauzan 

+++++++++++++++++++++ 

Hi Team, 

With reference to order # 
Order Date: 
Tracking ID: 

The has been delivered to customer on but as per the Fareye the order still in progress, Kindly update status as delivered. 

Regards, 
Fauzan 

++++++++++++++++++++++++++++ 

Hi Team, 

With reference to order # 
Order Date: 
Tracking ID: 

As per the FODEL website the order has been returned to the shipper on 21/11/2020, Kindly assist us to mark the order as NDR and refund for customer. 

Regards, 
Fauzan 
man