Subject: New Reply Received - Re: Your products are on the way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 11:10:44 +0000

Hi Tarish Ayubi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Thanks for your feedback. I truly needed this item, trying to find one in different stores but cant find any. If its the quality issue, i am willing to accept. Not bad for the price offered if there is minor damage<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Wednesday, March 17, 2021, 3:00 PM, Home Box &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Catherine,</div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in the good condition to be sold and that was the last of its stock hence we took it out of your order and refunded you for that. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these one item got cancelled and you received a notification regarding the same item.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2259160