Subject: Ticket Assigned - Conversation with Mubeen
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:12:51 +0000

Hi Tarish Ayubi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mubeen Mubeen                    Hello           12:47 PM, 17th Mar                   Bot                   Hi again!           12:47 PM, 17th Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           12:47 PM, 17th Mar                     Mubeen                    4           12:47 PM, 17th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 5. Thank you for your patience.           12:48 PM, 17th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           12:48 PM, 17th Mar                   Shafik                   Hi Mubeen .Thank you for choosing HomeBox. My name is Shafik . How may I help you today?           12:57 PM, 17th Mar                     Mubeen                             12:59 PM, 17th Mar                     Mubeen                    I would like to know when I will get my refund           12:59 PM, 17th Mar                     Mubeen                    I requested for a refund almost 2-4 weeks back           01:00 PM, 17th Mar                   Shafik                   Please wait while i check           01:00 PM, 17th Mar                     Mubeen                    Ok           01:03 PM, 17th Mar                   Shafik                   Thank you for waiting, Mubeen            01:06 PM, 17th Mar                     Mubeen                    Yes?           01:08 PM, 17th Mar                   Shafik                   I am still checking , kindly wait           01:08 PM, 17th Mar                     Mubeen                    Ok           01:09 PM, 17th Mar                   Shafik                   Thank you for waiting, Mubeen            01:14 PM, 17th Mar                     Mubeen                    Yes           01:20 PM, 17th Mar                   Shafik                   Thank you for waiting, Mubeen            01:24 PM, 17th Mar                     Mubeen                    Please say           01:54 PM, 17th Mar                     Mubeen                    What’s the status           01:54 PM, 17th Mar                   Tarish                   Please allow me a moment and I will check on this for you.           01:55 PM, 17th Mar                     Mubeen                    It’s already been an hour           01:57 PM, 17th Mar                   Tarish                   I understand we are trying to pull up the details           01:59 PM, 17th Mar                   Tarish                   So that we can help you accordingly           01:59 PM, 17th Mar                     Mubeen                    You want anything else?           02:02 PM, 17th Mar                     Mubeen                    I just wanna know when I’ll get my refund           02:02 PM, 17th Mar                   Tarish                   no these details are enough.           02:02 PM, 17th Mar                   Tarish                   Yes thats what I am checking up with the team           02:03 PM, 17th Mar                     Mubeen                    Oh okay just send it here aspa           02:03 PM, 17th Mar                   Tarish                   Kindly stay connected.           02:06 PM, 17th Mar                   Tarish                   So we have intimated our team for the cancelation of your order already           02:11 PM, 17th Mar                   Tarish                   I have just re-escalated the concern again this is the reference id - 2612737           02:12 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261010