Subject: Ticket Assigned - Conversation with Saif
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 12:05:30 +0000

Hi Tarish Ayubi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saif Saif                    Shafik again the same response?           03:36 PM, 15th Mar                     Saif                    What about my voucher which i used?           03:37 PM, 15th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 17. Thank you for your patience.           03:37 PM, 15th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           03:37 PM, 15th Mar                   Tarish                   Hi Saif , I am Tarish, Please allow me one moment while I look up the status . This may take a minute or two.           03:39 PM, 15th Mar                     Saif                    Alright           03:39 PM, 15th Mar                   Tarish                   I can check we have already refunded your amount form our end in 3/15/21.           03:42 PM, 15th Mar                     Saif                    Tarish. I request you to read the above again.           03:43 PM, 15th Mar                   Tarish                   ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           03:43 PM, 15th Mar                     Saif                    I need the voucher amount of AED 136 which i used.           03:43 PM, 15th Mar                   Tarish                   Please allow me a moment and I will check on this for you.           03:44 PM, 15th Mar                     Saif                    *Ø  Refund: I will not wait for 14 days for my refund as I need my money urgently (This was not cancelled from my side, This was cancelled from your end without any responsibilities - Home Box has no right to get the money from customers account and then take upto 14 days to refund it because of the non -availability of the item) Ø  Voucher: I have used a voucher code worth AED 136.20 which I need to have it back as I have purchased that voucher.  (Therefore please refund the voucher code at the earliest) Ø  Stock available in the store: I visited Home Box store where the item is still available on display. Ø  Service: Senior Team Leader / Manager of the call center has not responded to my call and I have not received a call back yet. *           03:45 PM, 15th Mar                   Tarish                   *This refund can take time between 4-15 days to reflect in your bank account depending upon your bank's policies.           03:46 PM, 15th Mar                     Saif                    Again the same response?  Whats wrong with you guys?           03:46 PM, 15th Mar                     Saif                    What happened to the voucher code i used?           03:47 PM, 15th Mar                   Tarish                   The voucher is always non refundable           03:47 PM, 15th Mar                     Saif                    EXCUSE ME? I AM NOT HERE TO LISTEN ALL THIS           03:47 PM, 15th Mar                     Saif                    Dont force me to take a screenshot of the conversation and put it on social media official channels.           03:47 PM, 15th Mar                   Tarish                   Please allow me a moment and I will check on this for you.           03:48 PM, 15th Mar                     Saif                    I have purchssed that voucher, i have wasted my time, still the stock is available online, and you have stuck my payment for 15days.           03:48 PM, 15th Mar                     Saif                    This is all what i am going through. I need the compensation right away along with the voucher.           03:48 PM, 15th Mar                   Tarish                   The amount is processed back in same procedure that amount is credited back to the source           03:49 PM, 15th Mar                     Saif                    Omg this is impossible.           03:50 PM, 15th Mar                     Saif                    I am talking about the VOUCHER CODE I USED MY FRIEND           03:50 PM, 15th Mar                     Saif                    Please understand what exactly i am typing.           03:50 PM, 15th Mar                   Tarish                   I have checked with the team and this will be refunded as well           03:52 PM, 15th Mar                     Saif                    When and how           03:52 PM, 15th Mar                     Saif                    Will it be as credits in my account?           03:52 PM, 15th Mar                   Tarish                   I need to escalate the case to team so that they can help you with the same. also they will contact you shortly.           03:52 PM, 15th Mar                   Tarish                   Please be rest assured your amount be will be refunded, we are also waiting for the response from the team so that the issue can get resolved as soon as possible           03:54 PM, 15th Mar                     Saif                    How about stock availability why is it still appearing as available           03:56 PM, 15th Mar                   Tarish                   Please allow me a moment and I will check on this for you.           03:58 PM, 15th Mar                     Saif                    Also check if thats available in any of the branch           03:59 PM, 15th Mar                   Tarish                   There is a bit of a time delay between the time the stock is updated on the website and the stock is sold from the warehouse. That is why it can appear as "in stock" on the website but gets cancelled once the order is placed.           04:00 PM, 15th Mar                   Tarish                   This item is available in Sharjah , Oasis Mall and in Fujairah.           04:02 PM, 15th Mar                   Tarish                   Please feel free to come back and chat with us if you have any queries in the future.           04:04 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250364