Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 17:30:06 +0000

Hi Tarish Ayubi,  The customer has responded to the ticket.  Delivery  Ticket comment <div>As i said i don’t need an exchange but some type of compensation as a 50% refund or so. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTQxODM1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aUIhB3nVl_ofpS4h8Bu9Vcsdb_FV_ni5Px56ALB1lXw"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTQxODM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8B64ag6YISxLm1BHOp-MRorTmx6DD2-Je53M5wwtNA8"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTQxODM2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jtp9ZbJE5N_3di9qhS0VtXnLysH9AV-Kr_1PIQum86E"><br><br><div dir="ltr">Thank you for your time. <div><br></div>
<div>Regards,</div>
<div>Esmeralda Karjalainen </div>
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<div>On 14 Mar 2021, at 14:01, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Esmeralda,</div>
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<br>Thanks for getting in touch with us.<br><br>We are very sorry for the unpleasant experience you had to face on your online shopping with us. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br><br>Indeed you have been a loyal customer and we highly value your relationship with us.<br><br>However, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br><br>You can return online purchases through the below three channels:<br>· You can contact our customer support team on 800-HOMEBOX (800-4663269)‎.<br><br>· You can also book the return online. You can log into your account and go to Order History. Click on ""Order number"". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>· You can also drop off your return to any Homebox store across the UAE: Wrap your returns in their original packaging and bring the invoice to any Homebox store in the UAE.<br><br>Receive your refund: After we check your returns, we'll process your refund. Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>In case you had anymore difficulties or if there are any other concerns please write back to us and we will get it fixed for you as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242828