Subject: New Reply Received - RETURN REQUEST ORDER: 9638363871
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 10:43:49 +0000

Hi Tarish Ayubi,  The customer has responded to the ticket.  RETURN REQUEST ORDER: 9638363871  Ticket comment <div>
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<div dir="auto">As per your customer support in Whatsapp, the Demo Lapatop Table is non-returnable (which is not stated at all in the app nor the order receipt) Also, the courier picked up only 1 item this morning.</div>
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<div dir="auto">For your immediate action as I have already raised a complaint in Consumer Protection (TAMM) regarding this issue.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 13 Mar 2021 at 1:17 PM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi yzabela,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you. As per your request I have  created a return request for both the item for order id 9638363871 on 3/13/21 and the same items will be picked up from you in 3-5 business days.<br><br>please be rest assured as the refund will be initiated as soon as possible the items will get picked up our delivery partner will contact your for the same.<br><br>Once again, sincere apologies and thank you for your patience. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2233542