Subject: New Reply Received - Re: Tabby.ai - Order Inquiry 9631967298 Old ticket ID: 23926
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 08:41:51 +0000

Hi Tarish Ayubi,  The customer has responded to the ticket.  Re: Tabby.ai - Order Inquiry 9631967298 Old ticket ID: 23926  Ticket comment <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">​Dear Team,</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We would be very grateful if you could help us regarding the below.</span></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'></div>
<div dir="ltr">Kindly note that we already contacted your customer care more than one time to update our dashboard regarding this order.</div>
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<div dir="ltr">Please close the payment and update our dashboard ASAP.<br><br>Your prompt reply is highly appreciated.</div>
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<br><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you, </span>
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<div>Best regards,</div>
<div>Heba</div>
<div>​<span>Customer Care Team</span>
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<div><a href="http://www.tabby.ai/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.tabby.ai</a></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAwMjEzNjE5MTUsImRvbWFpbiI6InRhYmJ5aGVscC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTMxMzIwNX0.WHp1isUGcBh3LiuEoRQsxF9BB-Cuyn5rOOrFJfUN0jo" data-id="60021361915" style='box-sizing: border-box; cursor: pointer; max-width: calc(100% - 5px); height: auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; text-align: right' class="fr-fic fr-dii"></div>
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                            On
                            Sat, 13 Mar at 12:30 PM
                            <span class="separator">,  Home Box &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Tabby,<br>​<br>After checking the order (9631967298), we found that the order was completed and picked up from the store.<br><br>However, the customer made a return request for the items and the amount (AED 89.00) was refunded to customer's online Home Box account on "My Credits" based on customer's request.<br><br>The amount is still available in the customer's account to be used on the website.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>HomeBox Support Team<br>(800-4663269)‎<br>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2237014