Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 12:46:22 +0000

Hi Tarish Ayubi,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.  Ticket comment <div class="ydp97747076yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Hi, thank you for the reply. </div>
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<div>On Wednesday, 10 March 2021, 04:10:22 pm GMT+4, Home Box &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Gretch,</div>
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<br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in the good condition to be sold and that was the last of its stock hence we took it out of your order and refunded you for that. You are still going to receive the remaining items. We have refunded for your item on 3/9/21 with AED85.52.</div>
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<div dir="ltr">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these one item got cancelled and you received a notification regarding the same item.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221043