Subject: Daily performance summary for LiveSalesman team for 4th March, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Fri, 5 Mar 2021 10:05:02 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed the performance data for the LiveSalesman team for yesterday, March 4th 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Instagram 	Emails 	Grand Total 
Alka Pandey 	3 	2 	19 			24 
Amer Kher Bek 		2 	36 			38 
Amir Aziz 		1 	21 		4 	26 
Amr Khalil 		1 	27 			28 
Issa Kafroni 		2 	46 			48 
Mohammed Atiah 		3 	6 		6 	15 
Mohd Adeel Akhter 	12 				26 	38 
Niren Dsouza 	1 			5 		6 
Ritesh Sharma 			57 			57 
Shafik Lubbos 		14 	56 			70 
Tarish Ayubi 			42 		14 	56 
Grand Total 	16 	25 	310 	5 	50 	406 

    * Total Whatsapp chats : 
Agents 	Sum of Assigned Count 	Sum of Resolved Count 
Adeel Akhter 	0 	2 
Alka Pandey 	52 	47 
Amer Kher Bek 	56 	56 
Amir Aziz 	32 	32 
Amr Khalil 	48 	48 
Issa Kafroni 	69 	66 
Mohammed Atiah 	10 	11 
Niren Dsouza 	2 	1 
Ritesh sharma 	69 	61 
Shafik Lubbos 	95 	94 
Tarish Ayubi 	50 	50 
Grand Total 	483 	468 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	7 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	16 
		Delivery Status 	51 
		Reschedule Delivery 	4 
		(blank) 	5 
	Delivery Related Total 		84 
	Product Complaint 	Complaint within Warranty 	6 
		(blank) 	1 
	Product Complaint Total 	7 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	2 
		Refunds after Return 	4 
		Return Request Initiation 	8 
		(blank) 	11 
	Refunds and Cancelations Total 	29 
	(blank) 	(blank) 	9 
	(blank) Total 		9 
Customer Services Total 			129 
Mattress Related 	Post-Sales 	(blank) 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	11 
	No Answer Total 		11 
	(blank) 	(blank) 	14 
	(blank) Total 		14 
No Answer Total 			25 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	7 
		Promo Code 	8 
		Store Availability 	33 
		Store Location 	6 
		Using Shukran Points 	1 
		Website/App Issues 	4 
	Other Enquiry Total 		65 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	6 
		Return Policy 	5 
		(blank) 	1 
	Policy Related Total 		29 
	Product Related 	Combo 	7 
		Pricing 	4 
		Product Specification 	70 
		(blank) 	2 
	Product Related Total 		83 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			179 
Grand Total 			335 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	11 	1 	2 			14 
Mohd Adeel Akhter 	3 			1 		4 
Niren Dsouza 	4 					4 
Saurav Chakraborty 					1 	1 
Tarish Ayubi 		1 				1 
Grand Total 	18 	2 	2 	1 	1 	24 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	4 	2 		1 	1 	1 	9 
Amer Kher Bek 	5 	5 					10 
Amir Aziz 	3 	4 	1 				8 
Amr Khalil 	6 	5 					11 
Ibrahem Mahmoud 	5 		4 	7 		1 	17 
Issa Kafroni 	9 	3 		1 			13 
Mohammed Atiah 	1 		1 	1 			3 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	19 	14 	1 	1 			35 
Grand Total 	52 	33 	7 	11 	1 	3 	107 

    * Total count of ageing for emails: 
Emails 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Alka Pandey 	3 	13 		1 	17 
Amir Aziz 	4 	3 			7 
Mohammed Atiah 	8 	6 			14 
Mohd Adeel Akhter 	12 	4 	1 		17 
Tarish Ayubi 	3 	3 	1 	2 	9 
Grand Total 	30 	29 	2 	3 	64 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]