Subject: Fwd: Freshdesk - knowledge base
From: Apoorv Joshi <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Tue, 4 May 2021 07:16:08 -0700 (MST)

Hi team, 

Please go through the below. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, May 4, 2021 7:39:00 PM 
Subject: Freshdesk - knowledge base 

Hi Team, 

As discussed , the knowledge base on Freshdesk has been updated for below points : 

    * Promotional calendar for all territories 
    * Stores emails ID's for all territories 
    * WH's & couriers escalation matrix for all territories 
    * KSA FODEL escalation matrix 
    * Benefit Payment Info 

    * To access the knowledge base : go to solutions then scroll down to Customer Support Knowledge Base 

Please cascade this to the team. 

Regards, 

Malik Ismail 

Web Team | Landmark Group 

T: +97145172086 

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