Subject: Urgent Chat Update
From: Apoorv Joshi <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Sun, 14 Mar 2021 09:53:12 -0700 (MST)

Hi Team, 

Please ensure the following when taking Chat: 

1. Always Greet customer with their name, if you can not see their name on Chat then once they share the order number with you address them with their name directly. 
2. Please stop asking customers to share their order number when it is already in the Bot Script 
3. Please make sure you are reading the Bot conversation everytime. 

We are receiving multiple complaints regarding this and please note, if someone is still found not following the above will result in 1 day Salary deduction. 

Regards, 
Apoorv