Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 09:08:44 +0000

Hi Omar Alzubairi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540059674            08:01 PM, 07th Jan                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           08:05 PM, 07th Jan                     hi                    Hey           08:05 PM, 07th Jan                     hi                    I ordered something online.. and I now want to return a part of the order           08:06 PM, 07th Jan                     hi                    Can you please help me           08:06 PM, 07th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           08:07 PM, 07th Jan                     hi                    6261538278           08:07 PM, 07th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           08:09 PM, 07th Jan                     hi                    Sure please           08:10 PM, 07th Jan                   Yazid                   could you please share with us the item name that you want it to be return           08:11 PM, 07th Jan                     hi                    Slim Fit Printed Shirt with Spread Collar and Short Sleeves           08:11 PM, 07th Jan                     hi                    Solid Chinos with Pocket Detail and Belt Loops           08:11 PM, 07th Jan                     hi                    One shirt and pants as mentioned abovr           08:12 PM, 07th Jan                   Yazid                   wait a moment           08:14 PM, 07th Jan                     hi                    Cool           08:14 PM, 07th Jan                   Yazid                   Your return request has been done           08:17 PM, 07th Jan                     hi                    Nice           08:18 PM, 07th Jan                     hi                    So what's the next step?           08:18 PM, 07th Jan                   Yazid                   We would like to inform you that it will take 2-5 business days for collection           08:19 PM, 07th Jan                   Yazid                   Is there anything else I can help with ??           08:19 PM, 07th Jan                     hi                    So I need not do anything and just wait for it to get collected?           08:19 PM, 07th Jan                     hi                    Can I go to the nearest max and drop it off there?           08:20 PM, 07th Jan                   Yazid                   We already made a return request so that you will not be able to go to the store for return           08:21 PM, 07th Jan                   Yazid                   Is there anything else I can help with ??           08:22 PM, 07th Jan                     hi                    I don't mind going to the store           08:22 PM, 07th Jan                     hi                    I mean if that's possible           08:22 PM, 07th Jan                     hi                    I didn't receive any email or any confirmation about the return? Like an email or something?           08:22 PM, 07th Jan                   Yazid                   If you want to go to the stor we will remove the online return request ?           08:26 PM, 07th Jan                     hi                    Yes please           08:26 PM, 07th Jan                     hi                    I can go to the store tomorrow           08:26 PM, 07th Jan                     hi                    But only with some acknowledgement...I don't want to go there and make a fool of myself if they say they don't have any details about this return           08:26 PM, 07th Jan                   Yazid                   Now you can go to the store we already cancel the online return request           08:28 PM, 07th Jan                   Yazid                   Is there anything else I can help with ??           08:28 PM, 07th Jan                     hi                    Sure but with what document can I go?           08:28 PM, 07th Jan                     hi                    They will ask for some kind of acknowledgement           08:29 PM, 07th Jan                     hi                    Are u understanding me?           08:29 PM, 07th Jan                   Yazid                   You can  share with them the order number and your Id care           08:31 PM, 07th Jan                   Yazid                   card           08:31 PM, 07th Jan                   Yazid                   Is there anything else I can help with ??           08:31 PM, 07th Jan                     hi                    No that will be all           08:31 PM, 07th Jan                     hi                    Thanks           08:31 PM, 07th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:31 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966479