Subject: Ticket Assigned - Conversation with aileen
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 09:08:43 +0000

Hi Omar Alzubairi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aileen aileen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aileen Bot:  Hi Aileen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626671553 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567235950            11:48 AM, 07th Jan                  
    aileen                    Ok thank you           11:48 AM, 07th Jan                   Yazid                   Hi Aileen, Thank you for contacting us. My name is Yazid How may I help you?           11:49 AM, 07th Jan                   Yazid                   Are you still with us ??           11:51 AM, 07th Jan                     aileen                    Actually in my order there is wallet..i received my order today but only 2 pcd and without wallet           11:52 AM, 07th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           11:53 AM, 07th Jan                     aileen                    9626671553           11:54 AM, 07th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           11:56 AM, 07th Jan                     aileen                    Ok           11:56 AM, 07th Jan                   Yazid                   We would li
 ke to inform you  that you can return the item           11:58 AM, 07th Jan                     aileen                    Its not possible to send only the wallet and not to return the items           11:59 AM, 07th Jan                   Yazid                   We apologize for that we can not send the missing item but you can return back to us           12:00 PM, 07th Jan                   Yazid                   Is there anything else I can help with ??           12:00 PM, 07th Jan                     aileen                    No need to return then..its ok. Thanks           12:00 PM, 07th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964724