Subject: New Reply Received - Re: Refund issue, order no 4515513310
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 15:28:03 +0000

Hi Omar Alzubairi,  The customer has responded to the ticket.  Re: Refund issue, order no 4515513310  Ticket comment <div dir="auto">Hi,<div dir="auto">    I am purchased two product through online shoping 19 noveber 2020.i canceled one product after purchase then i got message with in 15 days you will get back your amount now almost 2 month finish still i didnt get my cash back.so i already send you email 21 december2020 about the issue your replay to me your havent received amount kindly provide the bank statement then after 23 December 2020 i am sending you another email am aatached my bank statement after i didnt get any meesages from your side after 31 decemeber 2020 i send another mail about the isue then igot same message about the bank statement so i am attaching my bank statement with this mail 19.112020 to 31.12.2020 after i dont have any transaction till the date i will attache the screen shot about the transaction so kindly please sort the issue and return back my money asap.</div>
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<div dir="auto">Thank you.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 6 Jan 2021, 6:47 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fahad,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (QAR75.06) on (19/11/2020) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days , In the Case that the refund does not appear in your bank account, please provide us with a copy of the bank statement from (19/11/2020) to (06/01/2021) , so that you can be served in the best way.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043181213878'>Date_Wise_Transactions-0216-0415651-001-0020-000-20210106213208652-06012021.pdf</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043181213879'>Screenshot_2021-01-07-14-08-57-506_com.android.chrome.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962390