Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 01:53:29 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">The order number is <span style="font-family:sans-serif">9657952226</span>
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<div dir="auto"><span style="font-family:sans-serif"><br></span></div>
<div dir="auto"><span style="font-family:sans-serif">Please can you arrange the pick up for return asap, il be travelling soon and need this resolved.</span></div>
<div dir="auto"><span style="font-family:sans-serif"><br></span></div>
<div dir="auto"><span style="font-family:sans-serif">Also I requested info on where will my credit go? Back to my account or a max fashion credit??</span></div>
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<div dir="auto"><span style="font-family:sans-serif">No one answers my questions or you guys take weeks to respond, really dissatisfied with the customer care given!!!</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 20 May 2021, 14:45 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nasreen,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We request you to provide us the order number for which your returns are pending so that we can further assist you.</div>
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<div dir="ltr">We look forward to hear from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2596509