Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 18:07:18 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div class="p1" style="margin:0px 0px 3px;font-stretch:normal;font-size:28px;line-height:normal;color:rgb(0,0,0)"><span class="s1" style="font-weight:bold">Order number 20 0213 0676</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">I have received 1 wrong item out of three because of your horrible service, i got this provided in the picture instead of schiffli top,</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">After contacting you have requested a return in the name of schifflie top, so I want to make sure that your team is aware that I didn’t receive it and i got the wrong one, because i have a bad history with maxfashion, and had tons of refund and return problems because of your bad service</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">Also I’m returning the midi a line dress</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">So i want a receipt from you or anything to assure me <span class="Apple-converted-space"> </span>that you are aware I’m returning a 1wrong item and 1 correct item, and that you take full responsibility for it and will not make any return problems like what usually happens</span></div>
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<div><span style="font-weight:bold;font-size:17px;color:rgb(0,0,0)">Please make sure you take full responsibility of the wrong item returned along with the other midi a line dress and that I’m returning TWO items, I don’t want problems like you didnt receive all items and bla bla or you telling me I have a problem with refunds, I’ve had enough history of horrible service to worry about. </span></div>
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<div dir="auto">Wrong item is in attached photos.<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjM1Mjc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2u-pSPhpkSyTH4h5bD45tfO6qkC4oP-_fEUSptrX6lA" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 4 May 2021 at 1:38 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Yasmine,<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that we have processed the refund of amount (EGP 629 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2480765