Subject: RE: Deactivate voucher 7448101730
From: Faraz Lohani <[email-masked]>
To: Gito Varghese <[email-masked]>, Raveen Sethupathy <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Megh singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 20 May 2021 17:04:46 +0000

Hi @Megh singh<mailto:[email-masked]>,

Please assist in the refund of the order number as mentioned above for 4.65 BHD as the voucher is already blocked and there is no My Credit for the customer too.

There is already a ticket raised in hybris for the same. Kindly do the needful at the earliest.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Gito Varghese <[email-masked]>
Sent: Friday, April 30, 2021 11:25 AM
To: Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]
Cc: seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Deactivate voucher 7448101730

8934321260513-02938-94622 has been deactivated.

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Thursday, April 29, 2021 at 2:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, JUHI GOEL <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deactivate voucher 7448101730

@Gito Varghese<mailto:[email-masked]> Fyi.

Regards,

Raveen Sethupathy

Team Lead - Ecommerce Content Merchandising

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 8:34 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deactivate voucher 7448101730

@[email-masked]<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Can you please invalidate the below voucher?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 6:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deactivate voucher 7448101730

External email sender, please take precaution.

Hi Team,

Please assist to get an approval to cancel the voucher. Customer's order was cancelled and he is refunded in the form of RV. The same has been shared with customer along with return policy however, customer keep on insisting that when his order was cancelled he received a message that the refund will be processed to the original mode of payment. The payment mode in his order is Benefit.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 10:39:16 AM
Subject: Deactivate voucher 7448101730

Hi Team,

Order No. 7448101730

Voucher Code : 8934321260513-02938-94622

Amount : BHD 4.65

Kindly deactivate the voucher as the customer wants the refund in his bank account.

Thanks for your help!

Regards,

Juhi

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