Subject: Refund Issue - 8253533807
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 20 May 2021 08:54:00 -0700 (MST)

Hi Team, 

With reference to the order number: 8253533807 

Customer returned the whole order to store and refund is showing processed under RMA: 1000821449 but no refund follow on transaction. We raised Jira under the following for the same: https://landmark.atlassian.net/browse/REL-142625 

As per Jira amount not captured successfully and they are unable t refund and capture from their end. They are asking to check with Finance and to ask them to capture from Payfort Backoffice. 

Kindly look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Saturday, May 15, 2021 1:55:16 PM 
Subject: RRN needed 8253533807 

Hi Team, 

Order No. 8253533807 
The customer was refunded KWD 18 on 23 Apr, 2021, However he is saying that he has not received it as it was rejected thrice. 

Kindly share the RRN so that we can share it with the customer. 

Regards, 
Juhi.