Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 09:03:16 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammad  shahnawaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad  shahnawaz Bot:  Hi Mohammad  Shahnawaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6305719085 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966533529668            05:00 PM, 18th May                   Sohaib                   Hi Mohammad  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:01 PM, 18th May                     mohammad  shahnawaz                    My order #6305719085 it shows online out for delivery but again status changes           05:01 PM, 18th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:03 PM, 18th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +966533529668           05:07 PM, 18th May                     mohammad  shahnawaz                    Yes its same           05:07 PM, 18th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:09 PM, 18th May                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            05:09 PM, 18th May                     mohammad  shahnawaz                    Ok. Thanks           05:10 PM, 18th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2594132