Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 10:43:56 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hello,</div>
<div>Aramex came to collect the items from me and didn’t give me any receipt of collection. Is there any proof? </div>
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<div>Also if this is a rare exception, then Centrepoint should make a rare exception to their rules and refund the money in cash.</div>
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<div>Thanks</div>
<div>Sana</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 May 2021, at 7:47 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sana,<br><br>We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us.<br><br>Please consider this a rare exception. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.<br><br>We have raised a return request for the items, the courier agent will contact you within 3-5 working days and the amount will be refunded back to your My Credits.</div>
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<div>Feel free to get in touch with us for further assistance. Please let us know about your feedback.<br>​<br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2495218