Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 20:36:46 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="ydp63bebd3yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Confirmed. Its my phone number</div>
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<div>On Tuesday, May 18, 2021, 07:27:02 PM GMT+8, Babyshop &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr"><div dir="ltr">Hi Michael,<br><br>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.<br><br>Please be assured to received a call from our agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966557019909) and address near prince sultan military medical city, As Sulimaniyah, Riyadh. </div>
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<div dir="ltr">Please confirm the above so that we can ask our team to pick up the items soon from you.<br><br>We look forward to hear from you.</div>
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<div dir="ltr">Your friends,<br>The Support Team<br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2562525