Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 07:58:54 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rehman saddique                    Customer:  Your organization and your service are completely wrong. Don't get me wrong, it's true. This is my first time shopping with your Max. According to my friend, this is my first and last purchase. This is my personal number 6305063231. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rehman Saddique ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6305063231 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 11th May                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           07:21 PM, 11th May                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           07:21 PM, 11th May                     rehman saddique                    Your organization and your service are completely wrong. Don't get me wrong, it's true. This is my first time shopping with your Max. According to my friend, this is my first and last purchase. This is my personal number 6305063231.           07:22 PM, 11th May                     rehman saddique                    Please return my money           07:23 PM, 11th May                   Mazen                   We are really sorry for the inconvenience caused to you.           07:26 PM, 11th May                   Mazen                   Is this contact number is right ?           07:27 PM, 11th May                   Mazen                   507358317           07:27 PM, 11th May                     rehman saddique                    Yes           07:27 PM, 11th May                     rehman saddique                    Your organization has made a joke           07:29 PM, 11th May                   Mazen                   We sincerely apologize for the inconvenience caused to you.           07:31 PM, 11th May                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:32 PM, 11th May                   Mazen                   we will call delivery team and ask them to deliver the order asap           07:32 PM, 11th May                   Mazen                   Hi, I'm not getting a response from you. Are you still connected?           07:35 PM, 11th May                     rehman saddique                    Please give me my money back so it can be delivered to me           07:36 PM, 11th May                   Mazen                   sure we will do the needful           07:38 PM, 11th May                   Mazen                   we will contact you in your email           07:38 PM, 11th May                   Mazen                   [email-masked]           07:38 PM, 11th May                     rehman saddique                    Ok           07:39 PM, 11th May                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           07:42 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2569473