Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 12:32:25 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div>Hello Team,</div>
<div class=""><br class=""></div>
<div class="">Any updates on this?</div>
<div class=""><br class=""></div>
<div class="">Pick request is assigned to this number 050 7327613 but he is not coming just giving excuses that he come today tomorrow and so on.</div>
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<div class="">can you please escalate this and let me know?</div>
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<div class="">Regards,</div>
<div class="">Ravi <br class=""><div>
<br class=""><blockquote class=""><div class=""></div></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 14-May-2021, at 11:30 PM, Ravi Shah &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
</div>
<div class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space" class="">Hello Team,<div class=""><br class=""></div>
<div class="">Nobody has contracted me still for the return.</div>
<div class=""><br class=""></div>
<div class="">Kindly look into it  urgently.</div>
<div class=""><br class=""></div>
<div class="">Regards,</div>
<div class="">Ravi<br class=""><div class="">
<br class=""><blockquote class="">
<div class="">On 11-May-2021, at 11:31 AM, Splash Fashions &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
<br class="Apple-interchange-newline"><div class=""><table class="content" border="0" cellpadding="0" cellspacing="0" align="center" style="display: table; border-spacing: 0px; padding: 0px; caret-color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; max-width: 620px; width: 620px; font-family: Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255);background-color:FFFFFF"><tbody class="">
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 0px;background-color:#f2f2f2" class=""><tbody class=""><tr class=""><td style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class=""><tr class=""><td align="center" style="border: 0px; padding: 5px 0px; color: rgb(30, 30, 30); font-size: 12px; line-height: 18px; text-align: right" class="">Please update your pickup address.</td></tr></tbody></table></td></tr></tbody></table></td></tr>
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<div class="content"><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="100%" style="display: table; border-spacing: 0px; padding: 0px; background-color: rgb(255, 255, 255); background-position: initial initial; background-repeat: initial initial;background-color: ffffff" class=""><tbody class=""><tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
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							0" align="left" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class=""><tr class=""><td style="border: 0px; padding: 25px 0px 0px 5px" class=""><a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display: inline-block" class="" rel="noreferrer"><img alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90" style="border: 0px; margin: 0px" class=""></a></td></tr></tbody></table>
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<tr class=""><td colspan=" 2" style="border: 0px; padding: 15px 0px 0px" class="">Download our apps now</td></tr>
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<td align=" left" style="border: 0px; padding: 5px 0px 0px 15px" class=""><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" class="" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19" class=""></a></td>
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<td align=" left" style="border: 0px; padding: 2px 0px 0px 10px" class=""><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration: none; color: rgb(32, 32, 32)" class="" rel="noreferrer">Android</a></td>
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	100%" style="display: table; border-spacing: 0px; padding: 0px; background-color: rgb(36, 36, 40); background-position: initial initial; background-repeat: initial initial;background-color: 242428" class=""><tbody class=""><tr class=""><td align="center" style="border-width: 0px 0px 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238); padding: 0px" class=""><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class=""><tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border=" 0" cellpadding=" 0" cellspacing="
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											0" class=" navigation" width="100%" style="display: table; border-spacing: 0px; padding: 0px; font-size: 14px; line-height: 16px"><tbody class=""><tr class=""><td width=" 100%" style="border: 0px; padding: 5px 0px" class="">
<span class="navmenu"><a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; display: inline-block; color: rgb(255, 255, 255); padding: 10px 6px; word-wrap: normal" class="" rel="noreferrer">Women</a></span><span class="Apple-converted-space"> </span><span class="navmenu"><a href="https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; display: inline-block; color: rgb(255, 255, 255); padding: 10px 6px; word-wrap: normal" class="" rel="noreferrer">Men</a></span><span class="Apple-converted-space"> </span><span class="navmenu"><a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; display: inline-block; color: rgb(255, 255, 255); padding: 10px 6px; word-wrap: normal" class="" rel="noreferrer">Offers</a></span><span class="Apple-converted-space"> </span><span class="navmenu"><a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; display: inline-block; color: rgb(255, 255, 255); padding: 10px 6px; word-wrap: normal" class="" rel="noreferrer">Clearance</a></span>
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<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class=""><tr class=""><td style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="display: table; border-spacing: 0px; padding: 0px; max-width: 90%" class=""><tbody class=""><tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 22px 0px 0px" class=""><tbody class=""><tr class=""><td align="center" style="border: 0px; padding: 0px 0px 20px" class="">
<div style="font-family: Helvetica, Arial, sans-serif; font-size: 24px; margin: 0px; padding: 0px; text-align: left; font-weight: bold; color: rgb(32, 32, 32); line-height: 32px" class="">Thank you for submitting your Click &amp; Collect return request</div>
<div style="font-family: Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 10px 0px 0px; line-height: 22px; text-align: left; font-weight: normal; color: rgb(32, 32, 32)" class="">Hi Ravi Shah, you’re almost there! You can finish returning this product in a few easy steps:</div>
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<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class="">
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 0px; margin-bottom: 35px" class=""><tbody class=""><tr class="">
<td width="15%" align="left" style="border: 0px; padding: 0px" class=""><img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px" class="">
<h4 style="margin: 0px; font-size: 18px" class="">1. Update your pick-up address</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Please enter it <span class="Apple-converted-space"> </span><a href="https://www.splashfashions.com/ae/en/my-account/returnaddress/1000920456?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=return_initiation_AE_en" style="padding-right: 5px" class="" rel="noreferrer"><font color="#1eb4e1" class="">here</font></a><span class="Apple-converted-space"> </span> so we know where to collect your items from. Your return cannot be processed without a pickup address.</div>
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<td width="15%" align="left" style="border: 0px; padding: 0px" class=""><img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px" class="">
<h4 style="margin: 0px; font-size: 18px" class="">2. Confirm your pick-up</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.</div>
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<td width="15%" align="left" style="border: 0px; padding: 0px" class=""><img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px" class="">
<h4 style="margin: 0px; font-size: 18px" class="">3. Hand over your return</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.</div>
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<td width="15%" align="left" style="border: 0px; padding: 0px" class=""><img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px" class="">
<h4 style="margin: 0px; font-size: 18px" class="">4. Receive your refund</h4>
<ul class="">
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Your product will take 3-5 business days to reach our warehouse.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">We'll take 1 business day to conduct a quality check.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Your refund will be issued in 2-7 business days after the quality check.</li>
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<tr class=""><td style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" style="display: table; border-spacing: 0px; padding: 0px; margin-bottom: 20px" class=""><tbody class=""><tr class=""><td style="border: 0px; padding: 0px" class=""><div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px" class="">Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.</div></td></tr></tbody></table></td></tr>
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<span class="Apple-converted-space"> </span><div class=" column" style="width: 294px; max-width: 294px; display: inline-block; vertical-align: top"><table width="100%" style="display: table; border-spacing: 0px; padding: 0px" class=""><tbody class=""><tr class=""><td class=" inner" align="right" style="border: 0px; padding: 0px"><table class="contents" style="display: table; border-spacing: 0px; padding: 0px; width: 294px; font-size: 14px; text-align: left"><tbody class=""><tr class=""><td align="right" style="border: 0px; padding: 0px; text-align: right; width: 294px" class=""><span style="font-size: 11px; color: rgb(132, 132, 131)" class=""><a href="https://www.splashfashions.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; color: rgb(132, 132, 131)" class="" rel="noreferrer">Privacy Policy</a>  |<span class="Apple-converted-space"> </span><a href="https://www.splashfashions.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration: none; color: rgb(132, 132, 131)" class="" rel="noreferrer">Terms &amp; Conditions</a></span></td></tr></tbody></table></td></tr></tbody></table></div>
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