Subject: New Reply Received - Complain
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 16:12:22 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Complain  Ticket comment <div>
<div dir="auto" style="border-color:rgb(0,0,0);color:rgb(0,0,0)">Hi, </div>
<div dir="auto" style="border-color:rgb(0,0,0);color:rgb(0,0,0)">Aramex contacted me this morning and the courier took the items from me. Although, your policy says that I will be given an acknowledgment recipt when they take the items from me (see the attached screenshot), but they told me that they shouldn’t give me anything and now I have no proof that I gave the items. So now I’m going official and sending this email to let you know that I did, and I would like to receive an acknowledgment receipt here (online) because that’s my right, isn’t it? So contact Aramex and let them send me an email or you send me; whatever, but I want my rights as a customer. </div>
<div dir="auto" style="border-color:rgb(0,0,0);color:rgb(0,0,0)">I’m really completely disappointed with your service it’s unprofessional and you don’t follow your policy and it takes so much time.</div>
<div dir="auto" style="border-color:rgb(0,0,0);color:rgb(0,0,0)">Also I want an exact time at which I will get back my money on my cridet card. Because this is taking so much time!!! The courier takes the items from me after 1 month!! What is this really?!?!!!<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDcyNzM0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EFtzan-xJJ_c4RaWAqzSd_XFuBQhihsbrp8vb799Vcw" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 14 May 2021 at 12:47 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Esraa,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for sharing the requested information with us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2437233