Subject: Ticket Assigned - escalation oracle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 08:02:39 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation oracle heba                    Bot:  Hi again! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 02nd May                     heba                    ok           05:14 PM, 02nd May                   fatma                   Hi Heba, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:15 PM, 02nd May                     heba                             05:16 PM, 02nd May                     heba                    Hi Fatma good afternoon           05:17 PM, 02nd May                     heba                    i made this online order last month & returned 2 items , the courier picked them from my home, but no refund done till now           05:18 PM, 02nd May                   fatma                   9646936849 This is the order number           05:18 PM, 02nd May                   fatma                   We sincerely apologies for any inconvenience caused to you.           05:18 PM, 02nd May                   fatma                   Could you please allow me 2 minutes to check your order details?           05:18 PM, 02nd May                     heba                    yes sure           05:20 PM, 02nd May                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:20 PM, 02nd May                   fatma                   Once we get any update we will get back to you on your email [email-masked]           05:21 PM, 02nd May                     heba                    keep into consideration that after the courier picked them i received a message           05:21 PM, 02nd May                   fatma                   You have returned 2 items right ?           05:21 PM, 02nd May                     heba                    then after 2 weeks  i received another cancellation message           05:22 PM, 02nd May                     heba                    We received your return request for order 9646936849 Solid Sleeveless Top with Crew... +1item(s). Our delivery partner will pick up your return in 2-5 days.           05:22 PM, 02nd May                   fatma                   Okay           05:22 PM, 02nd May                   fatma                   Don't worry e will refund you ASAP           05:23 PM, 02nd May                     heba                    We’ve cancelled your return for order # 9646936849 , Solid Sleeveless Top with Crew... +1item(s) as requested by you. Please reach out to us for anything further.           05:23 PM, 02nd May                     heba                    ok           05:23 PM, 02nd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494803