Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 07:40:54 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hazel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hazel Bot:  Hi Hazel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659199063 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564040357            11:33 AM, 16th May                   Juhi                   Hi Hazel, Good Mo
 rning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:34 AM, 16th May                   Juhi                   As we can see here you are contacting us regarding order status.           11:36 AM, 16th May                     hazel                    yes           11:37 AM, 16th May                   Juhi                   We are really sorry your order could not be delivered as of now due to some technical issues           11:37 AM, 16th May                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           11:38 AM, 16th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 AM, 16th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk
 /tickets/2584355