Subject: New Reply Received - I need someone to contact me
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 12:12:21 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  I need someone to contact me  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDYyNTE2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RzZIEjPIatUQmfV-8bg-_YmEQWQKW_LsSimGDwH3-I4" style="max-width: 100%"></div>
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<div dir="auto">I already sent it </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 12 May 2021 at 9:20 am, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2521874</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Juhi Goel : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Noura,<br><br>
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<div dir="ltr">Thank you for shopping with us.<br><br>We'd like to confirm you that order has not been placed successfully as the payment from your KNET used has been unsuccessful.<br><br>Please note that the transaction has not been captured, which means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card within 3-5 working days. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">If you still feel it is deducted, Provide us the bank statement from May 2, 2021 till May 10, 2021 so that we can further assist you.</div>
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<div dir="ltr">We look forward to hear from you.</div>
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<div dir="ltr">Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2521874