Subject: New Reply Received - 6304512649 order
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 11:50:31 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  6304512649 order  Ticket comment <div dir="ltr">
<div dir="ltr">You Can not cancel shipping fee from your side..<div>But you can show the product on the website and then cancel my order . Now you are asking again shipping charges for the same product order...</div>
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<div>After you cancel my product, you sound refund whole amount to my bank account..,Why are you holding some amount in your MAX account...Non refundable voucher 7.40 SAR?????</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDYyMzMxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Gpt7o-zqBzmgRPTDpZFaeV0A_kDt7OnFb0cEq3hcqB4" alt="image.png" width="404" height="139"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 14 May 2021 at 15:49, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Arshath,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>
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<div dir="ltr">However, as per our website if a order is less than a particular amount the customer has to pay the shipping charges and we can not cancel them from our side.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2501161