Subject: Re: Refund Not Processed/ order ID not appears in hybris 8396360800
From: JUHI GOEL <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 14 May 2021 03:51:14 -0700 (MST)

Hi Team, 

Any Update ? 

From: "JUHI GOEL" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 May, 2021 14:22:51 
Subject: Re: Refund Not Processed/ order ID not appears in hybris 8396360800 

Hi Team, 

Any Update ? 

From: "JUHI GOEL" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 4 May, 2021 11:48:58 
Subject: Re: Refund Not Processed/ order ID not appears in hybris 8396360800 

Hi Team, 

Any Update ? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "MOHAMMED FAHIM" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Tuesday, 4 May, 2021 11:47:59 
Subject: Re: Refund Not Processed/ order ID not appears in hybris 8396360800 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, April 28, 2021 10:14:22 PM 
Subject: Refund Not Processed/ order ID not appears in hybris 8396360800 

Hi Team, 

Problem Statement: Refund Not Processed/ order ID not appearing in hybris 

Order Date: 8 months ago 

Order ID: 8396360800 

Assistance Required: Refund ASAP 

Issue Description: As per customer, he placed an order 8 months ago and it was cancelled but he did not get refund. He contacted us several times but not resolved, and he was informed that refunded as voucher. Now the order is not apearing in hybris. Kindly do the needful. 
Please find the attached screenshot of order number shared by customer. 
Regards, 
Fahim