Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 06:03:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto"> order nr 9655138181 I cant open my account on your apps ang my e-mail address [email-masked]... Because I forgot both password on my account</div>
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<div>On Fri, 14 May 2021, 9:03 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Marilou,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.<br>2. Enter your registered email address (in small letters).<br>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br>4. Click on the password reset link and change your password.<br>5. You can login now with your new password<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>1. Screenshot Of The Issue(If Possible)<br>2. platform from which you tried to reset the password<br>3. Registered email address<br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.</div>
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<div dir="ltr">Also, My credits can not be transferred from one account to another.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2483591