Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 13:28:36 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Gentlemen,</div>
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<div>What's the update of my refund for the o<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>rder: 6296539720, amount (SAR 262). Let me know the actual status.</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, April 30, 2021, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohammed,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened and for the late response.</div>
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<div dir="ltr">We are truly sorry to hear that your order has been returned back to our warehouse by the courier.</div>
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<div dir="ltr">We understand you are anxious to get this product as soon as possible. However, the order has now been returned with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.</div>
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<br>Regarding the order: 6296539720 Please note that the refund has been processed successfully from our side for the amount (SAR 262), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2434577