Subject: Ticket Assigned - Conversation with bassant
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 13:48:49 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bassant bassant                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bassant Bot:  Hi Bassant ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9658524700 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555322890            05:32 PM, 09th May                     bassant                    I wanna change size           05:32 PM, 09th May                   Juhi                   Hi Bassant, Good Evening. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           05:41 PM, 09th May                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:43 PM, 09th May                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           05:44 PM, 09th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:48 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2553488