Subject: Ticket Assigned - escalation delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 11:31:46 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation delivery zahir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahir Bot:  Hi Zahir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6303013414 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966502957724            03:21 PM, 09th May                   Juhi                   Hi Zahir, Good Ev
 ening. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           03:22 PM, 09th May                     zahir                    Order not delivered           03:22 PM, 09th May                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:23 PM, 09th May                   Juhi                   We would like to inform you that our courier partner tried to contact you on (966502957724) thrice on 3 different days but didn't receive any response from your end.           03:26 PM, 09th May                     zahir                    Is whatsapp your official communication channel...           03:26 PM, 09th May                     zahir                    If yes then may be i didnt check my whatsapp in last 4 days           03:27 PM, 09th May                     zahir                    When i chk it i send my loc details           03:27 PM, 09th May                     zahir 
                    That too this last communication happened three days back           03:27 PM, 09th May                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           03:28 PM, 09th May                     zahir                    Ok will wait for 24 hrs           03:29 PM, 09th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552325