Subject: Ticket Assigned - return query
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 11:29:32 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return query anang sunaryo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anang sunaryo Bot:  Hi Anang Sunaryo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658142789 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508250427            03:10 PM, 08th May                     anang sunaryo                    Hi           03:12 PM, 08th May                     anang sunaryo                    Missing delivered item.           03:13 PM, 08th May                   Juhi                   Hi Anang, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           03:13 PM, 08th May                     anang sunaryo                             03:13 PM, 08th May                     anang sunaryo                    Hi           03:13 PM, 08th May                     anang sunaryo                    We would complaint, there are missing item in the delivery           03:14 PM, 08th May                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:14 PM, 08th May                     anang sunaryo                    As per advertize and order, should be two packs           03:15 PM, 08th May                     anang sunaryo                    But we receive only one packs           03:15 PM, 08th May                   Juhi                   As we can see here it is a two piece item           03:15 PM, 08th May                   Juhi                   did you receive a single item or both are missing ?           03:15 PM, 08th May                     anang sunaryo                             03:15 PM, 08th May                     anang sunaryo                    We only receive that, even the pair is mismatch           03:16 PM, 08th May                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.           03:16 PM, 08th May                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Babyshop) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           03:17 PM, 08th May                     anang sunaryo                    So  how about the missing pair?           03:17 PM, 08th May                     anang sunaryo                    Others item which I ordered is fine.           03:17 PM, 08th May                   Juhi                   You will be refunded for whole           03:18 PM, 08th May                     anang sunaryo                    Only those item which suppose two pack is missing one pair           03:18 PM, 08th May                   Juhi                   162787925 - - Juniors Printed Long Sleeves T-shirt and Jog Pants - Pack of 2           03:19 PM, 08th May                   Juhi                   You can return it to any store and tell them you received one piece and the other one is wrong           03:19 PM, 08th May                   Juhi                   Any centrepoint or babyshop will refund you for the same.           03:19 PM, 08th May                   Juhi                   We sincerely apologize for the inconvenience caused to you.           03:19 PM, 08th May                     anang sunaryo                    We don't want return whole order, only those particular missing item.           03:20 PM, 08th May                     anang sunaryo                    So, is it okay?           03:21 PM, 08th May                   Juhi                   Yes           03:24 PM, 08th May                   Juhi                   you can return single item           03:24 PM, 08th May                     anang sunaryo                    Ok, thanks           03:25 PM, 08th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 08th May                     anang sunaryo                    Bye           03:26 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2544049