Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 08:51:35 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">Dear Team BS,<div><br></div>
<div>I appreciate your quick response on this matter and didn't really expect it. I was a little bit busy these days and didn't get time to check my email.</div>
<div>As we have used the stroller and we can't process the return at this stage, we would go for the option of Voucher as you offered.</div>
<div><br></div>
<div>Thanks and regards,</div>
<div>Mederbek</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 5 May 2021 at 05:24, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2246428</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Juhi Goel : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Mederbek,<br><br>Thank you for your response.<br><br>We would like to inform you ​that our team tried contacting you but due to some reasons the call could not be connected.</div>
<div><br></div>
<div dir="ltr">As per our team we can provide a Voucher of AED 50 as compensation or else we can take back for processing return (only if item is not used at all).</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kindly revert us back so that we an further assist you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hear from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
</div>
</div></div>
<div></div>
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</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Best Regards Meder.</div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2246428