Subject: New Reply Received - Wrong product delivery for Online order no:6286518870
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 12:40:07 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Wrong product delivery for Online order no:6286518870  Ticket comment <div dir="auto"><div>Dear centrepoint customer care team,<div dir="auto"><br></div>
<div dir="auto">This is to inform you that my claim with reference number 2452570 for return request due to wrong product delivery is still pending with you from last two months.</div>
<div dir="auto"><br></div>
<div dir="auto">We have called customer care almost 15 times to get an update and also email communication as below, but unfortunately no proper response is received.</div>
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<div dir="auto">With this very bad customer service, we want to inform if you can't pick up the product, at least refund my money so that we can purchase other items for eid.</div>
<div dir="auto"><br></div>
<div dir="auto">We will surely write about this bad experience on your customer review. </div>
<div dir="auto"><br></div>
<div dir="auto">Need your urgent action on this matter. Or else we will take it to next level. </div>
<div dir="auto"><br></div>
<div dir="auto">Hoping to hear from you soon. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 2, 2021, 7:27 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Vahid,<br><br>We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.<br><br>We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2452570