Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 08:11:08 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns My order no. was cancelled.9654866070. Aed 16 did not come back in my account. When I checked with my bank they said same has to be checked by merchant.  There has to be some process wherein you can directly write to bank. Ideally order should not have been cancelled, if the item is not there why it should reflect there or you should ask if the customer wants a different Size or item or it has to be refunded as credit note.

Really the service has become very bad these days. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2513015