Subject: New Reply Received - Delay in Return Process/ # 9636526266
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 20:36:42 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delay in Return Process/ # 9636526266  Ticket comment <div dir="auto"><div>Dear shoemart team, <div dir="auto">Sorry for the late reply, but i didn't get a notification for the email. Attached is the pic of the two items I want to return.</div>
<div dir="auto"><br></div>
<div dir="auto">Many thanks,</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 5 May 2021, 1:19 pm Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2350589</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Juhi Goel : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Ghada,<br><br>
</div></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We request you to provide us the name of both the items that you want to return so that we can ask our courier team to collect the items from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hear from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
</div>
</div>
<div></div>
<br>

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043217663821'>20210506_003545.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350589