Subject: Ticket Assigned - WH escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 08:22:14 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  WH escalation hussain alshemmari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hussain alshemmari Bot:  Hi Hussain Alshemmari ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8257558490 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599990423            11:55 AM, 05th May                     hussain alshemmari                    ok           11:57 AM, 05th May                   Juhi                   Hi Hussain, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           12:01 PM, 05th May                     hussain alshemmari                    hi           12:03 PM, 05th May                   Juhi                   As we can see here you are contacting us regarding order status.           12:03 PM, 05th May                     hussain alshemmari                    my order is still processing           12:03 PM, 05th May                     hussain alshemmari                    yes           12:03 PM, 05th May                     hussain alshemmari                    it took more than the estimate time to deliver           12:04 PM, 05th May                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:06 PM, 05th May                     hussain alshemmari                    ok           12:06 PM, 05th May                   Juhi                   Your order is in processing at the warehouse.           12:07 PM, 05th May                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           12:07 PM, 05th May                     hussain alshemmari                    it should be delivered yesterday ! and yet you say it’s in the processing area           12:08 PM, 05th May                     hussain alshemmari                    this is not acceptable           12:08 PM, 05th May                   Juhi                   We understand and apologise for the same           12:13 PM, 05th May                   Juhi                   But due to some technical issue it got stuck.           12:13 PM, 05th May                     hussain alshemmari                    when should i receive the order?           12:14 PM, 05th May                     hussain alshemmari                    because i paid 2 kd for a delivery and received nothing           12:15 PM, 05th May                   Juhi                   We will escalate it soon to our team.           12:19 PM, 05th May                   Juhi                   We apologise for the delay.           12:19 PM, 05th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:21 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518186